Refund policy

Return Policy

At My Trusted Paw, we want you and your pet to be completely happy with your purchase. If something isn't right, we're here to help.

30-Day Returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in their original packaging.

How to Start a Return

Email us at mytrustedpaw@gmail.com with your order number and the reason for your return. Our team will respond within 24-48 hours with instructions.

Please do not send your purchase back without contacting us first — returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us at mytrustedpaw@gmail.com within 7 days of delivery with photos of the issue. We will send a replacement or issue a full refund at no cost to you — no need to return the damaged item.

Cancellations

Orders can be cancelled free of charge before they are fulfilled. Once an order has shipped, it cannot be cancelled, but you may return it under our standard return policy.

Questions?

Contact us anytime at mytrustedpaw@gmail.com — we're happy to help.