We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.

We accept PayPal, which also lets you pay with major credit and debit cards (Visa, Mastercard, American Express and Discover) through their secure, encrypted checkout.

Yes, as long as the order has not been processed yet, typically within 12 to 24 hours of placing it. Email us with your order number as soon as possible and we will do our best to help.

Not yet. We currently ship only within the United States, but we are working on expanding soon.

Orders are processed within 1-3 business days. Delivery then takes an estimated 11-20 business days within the United States. We do not offer expedited shipping at this time.

Yes! Shipping is completely free on every order, with no minimum purchase required.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Every product page includes a size chart with measurements in both centimetres and inches, plus a recommended pet weight range and example breeds. Measure your pet from nose to the base of the tail and compare with the chart. Still unsure? Email us and we will help you choose.